Jena, 26.05.2026 – A woman from Jena became the victim of a so-called “Tech Support Scam” on Monday evening. Fraudsters lured her into a trap with a fake error message, gained access to her computer, and likely stole a significant amount of money.
- Event: Fraud via fake Microsoft support (Tech Support Scam)
- Location: Jena
- Time: Monday evening, 25.05.2026
- Damage amount: Unknown, presumably significant
- Measures: Account blocked, police investigations ongoing
The precise course of events: From pop-up to push-TAN
The perpetrators’ scheme followed a precise and psychologically sophisticated pattern. Initially, an unexpected pop-up message appeared on the Jena resident’s computer screen. This window suggested an urgent technical problem or a supposed virus infection and strongly urged the victim to contact a provided phone number for the alleged Microsoft customer service.
After the woman dialed the number, the fraudsters kept her in a professional-sounding phone call for hours. In the course of the call, they pressured the victim to install remote access software on her device. Through this program, the criminals gained unrestricted access to the computer. They spied on personal data, passwords, and sensitive account information. Finally, the perpetrators induced the woman to authorize several push-TAN orders in her banking app. The fraud was only noticed afterward, whereupon the affected bank account was immediately blocked.
🛡️ Prevention: How to protect yourself from “Tech Support Scams”
The police strongly warn against this scam and provide the following rules of conduct:
1. Microsoft does not call: Reputable software companies like Microsoft never contact customers unsolicited via telephone or pop-ups to resolve technical issues.
2. Do not install software: Never install programs (such as AnyDesk or TeamViewer) at the request of strangers who have contacted you by telephone.
3. Ignore pop-ups: Close suspicious windows in the browser (if necessary via the Task Manager) and restart the computer.
4. No TAN authorizations: Never confirm push-TAN requests or transfers requested by third parties over the phone.
In an emergency: Disconnect the PC from the internet immediately, inform your bank to block the account, and file a report with the police.
Source:
Fraud via alleged Microsoft Support
Transparency Note: This article was automatically generated, editorially reviewed, and expanded with AI support.